Support

Here you can find answers to most frequently asked questions

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Emergencies

We provide a comprehensive range of plumbing services for businesses, including installation, repair, and maintenance of water systems, sewage systems, gas lines, and commercial fixtures. We also specialise in grease trap installation, back-flow prevention, and commercial hot water systems.

Yes, all our plumbers are fully licensed and insured. They undergo rigorous training and are qualified to handle all types of commercial plumbing systems.

We offer 24/7 emergency plumbing services. For urgent issues, we aim to respond within a 90 minutes. For non-emergency service calls, appointments can typically be scheduled within the same week.

Yes, we serve a diverse range of commercial clients, including restaurants, retail spaces, office buildings, hotels, schools, hospitals, and industrial facilities.

Yes, we offer customisable maintenance contracts designed to keep your plumbing systems running efficiently. These contracts can help prevent major repairs and extend the lifespan of your plumbing infrastructure.

You can schedule a service or request a quote by contacting us via phone, email, or through our website. Our customer service team is available to assist you with your needs and provide all the information you require.

Repair

We offer a comprehensive range of commercial repair services, including plumbing, heating systems, gas pipes, pipe installations, water heater repair and replacement, backflow prevention, drain cleaning, and sewer line services.

Yes, all of our technicians are fully licensed and insured to handle commercial plumbing, heating, and gas repair services, ensuring the highest quality and safety standards.

We strive to respond to all commercial repair service calls quickly. For emergencies, we aim to be at your location within 90 minutes to minimise downtime.

Yes, we offer customised maintenance plans designed to keep your commercial plumbing, heating, and gas systems running smoothly and prevent costly repairs.

You can schedule a service appointment by calling our office, filling out the contact form on our website, or emailing us. Our team will confirm your appointment promptly.

In case of an emergency, such as a major leak, heating system failure, or gas line issue, turn off the main supply if possible and call our emergency hotline immediately. Our team will provide prompt assistance to resolve the issue.

Yes, we stand behind the quality of our work and offer warranties on parts and labour for our commercial repair services. Specific warranty details will be provided at the time of service.

Protect

We strive to respond promptly to all emergency calls. Our team aims to be at your location with in 90 minutes to address the issue.

Our monthly maintenance cover includes regular inspections, preventive maintenance, and prioritised repair services for your plumbing, heating, and gas systems. Following an initial assessment, the services included will be tailored to your property’s specific needs.

Our bespoke maintenance packages are designed based on our surveyor’s thorough assessment of your property. We customise the maintenance plan to address the unique requirements of your plumbing, heating, and gas systems to ensure optimal performance and longevity.

Monthly maintenance cover ensures that your systems are regularly checked and maintained, reducing the likelihood of unexpected breakdowns, improving efficiency, and extending their lifespan. It also helps budget maintenance costs by spreading them out over the year.

During a maintenance visit, our technicians will thoroughly inspect your plumbing, heating, and gas systems, perform routine maintenance tasks such as cleaning, lubrication, and minor adjustments, and identify any potential issues that need further attention.

Yes, our maintenance cover includes 24/7 emergency repair services to promptly address urgent issues and minimise disruption to your business operations.

To get started, contact us to schedule a surveyor visit. Our surveyor will assess your property and systems, and we will then design a maintenance package tailored to your specific needs.

Yes, we provide a flexible contract for our monthly maintenance cover. The contract terms, duration, and payment schedule will be discussed and agreed upon based on your specific requirements.

Our maintenance packages are flexible and can be adjusted as your business needs change. We will work with you to ensure that the maintenance plan continues to meet your evolving requirements.

If a major issue is identified during a maintenance visit, our technician will inform you immediately and recommend repairs or replacements. We will work with you to schedule the necessary work conveniently.

We ensure the quality of our maintenance services through continuous training of our technicians, adherence to industry standards, and comprehensive quality control measures. Detailed reports are provided after each visit to inform you of the work done and any findings.

Yes, we offer guarantees on our maintenance services to ensure your satisfaction and peace of mind. Specific details of our guarantees will be provided as part of your maintenance package agreement.

Install

Yes, our technicians are fully licensed and insured to handle commercial plumbing, heating, and gas installations, ensuring the highest quality and safety standards.

Absolutely! We provide consultations and design services to ensure that your commercial plumbing, heating, and gas installations meet your specific needs and comply with all local codes and regulations.

We strive to schedule commercial installation projects as quickly as possible. Once we understand your needs, we will work with you to set a convenient timeline that minimises disruption to your business operations.

We have the expertise and resources to manage large-scale commercial installation projects, including complex plumbing systems, extensive heating installations, and comprehensive gas pipe setups.

We offer customised maintenance plans to keep your newly installed commercial plumbing, heating, and gas systems running smoothly and efficiently.

You can schedule a consultation by calling our office, filling out the contact form on our website, or emailing us. Our team will respond promptly to arrange a meeting.

Absolutely! We can recommend and install systems, especially heating and plumbing systems, that help your business conserve energy and reduce overall utility costs.

We ensure that all our commercial installations comply with local rules and regulations by staying up-to-date with the latest standards and obtaining all necessary permits before starting any project.

Yes, we stand behind the quality of our work and offer warranties on parts and labour for our commercial installations. Specific warranty details will be provided at the time of service.

Careers

The hiring process typically involves reviewing applications, conducting interviews, skills assessments and background checks depending on the role. We strive to make the process efficient and transparent.

Our work environment is supportive, team-oriented, and focused on providing excellent service to our customers. We value professionalism, integrity, and respect among our employees.

We offer competitive wages, health insurance options, paid time off, retirement plans, support with mental health therapy and opportunities for career growth and advancement.

We typically look for candidates with a minimum of 7 years of relevant experience. This requirement ensures that our team members have the necessary skills and expertise to deliver high-quality plumbing services to our customers.

Yes, we encourage professional development and offer opportunities for career growth within our company.

Yes, at Pleasant Plumbers, we provide training to enhance employee skills and increase competency levels within the plumbing industry. Ensuring you can grow and develop your skill set and increase performance.