Before anyone travels, a Gas Safe engineer will try to resolve the fault with you over the phone at no charge. If it needs a visit, you get a response time and a price before we attend.







Request a callback
Tell us the site, the issue and when to call. An engineer or your account manager will ring you back at the time you choose.
Emergency right now? Do not wait for a callback.
Call 0207 101 4121Procurement
We work with managing agents, FM companies, insurers and portfolio landlords across London and we are used to supplier onboarding. Insurances, accreditations, RAMS, references and rates are ready to send the same day you ask. We hold Constructionline Gold, so if you procure through Constructionline you will find us there, verified and ready to appoint.
Email [email protected] or call 0207 101 4121 and ask for our contractor pack.







Emergency: attended the same day when you call before 4pm, with a live ETA from dispatch. Urgent: within one working day. Routine and PPM: scheduled within five working days, at a time that suits the building. If we cannot meet a commitment, you hear it from us before the deadline, not after.
Call any time, day or night. The number is answered by an engineer who can diagnose, talk your site team through isolating the fault, and book the visit. No answering service, no ticket queue, no waiting for a call back. Attendance is same day, Monday to Friday, when you call before 4pm.
Gas Safe registration 946687, checkable on the Gas Safe Register. Public and employers liability insurance certificates, accreditation certificates and our contractor pack sent the same day you ask. RAMS provided for site work on request, before we attend.

Every account has a named account manager who knows your buildings, your access arrangements and your reporting requirements. One person to call, one person accountable.
Approved accounts on 30 day terms. Your PO number on every invoice. Consolidated monthly invoicing for PPM contracts. Rates agreed up front and held for the contract term.
Certificates, job reports and photographs land in your inbox on completion, automatically. Written for the person who has to forward them upstairs.
One contractor for your plumbing, heating, gas and drainage. One number, one invoice, no chasing. Every service below is delivered by our own Gas Safe registered engineers, backed by our 6 month workmanship guarantee on plumbing and heating works, and closed out with a full digital report.

Commercial boiler servicing, repairs and installations.
Commercial boiler servicing, repairs and installations. System boilers, heat only boilers and commercial cylinder installations. Catering gas pipework, appliance connections, interlocks and gas proving systems for commercial kitchens. Gas tightness testing and purging. Flue gas analysis and combustion checks on every service, with readings recorded on your certificate.
Whether it is a single boiler above a salon or a plant room serving an entire building, our engineers service, diagnose and repair to manufacturer specification and current regulations, and we tell you honestly when a repair no longer makes economic sense.
Boiler down? Call 0207 101 4121. Many lockouts and pressure faults are cleared over the phone.

Plant room maintenance, upgrades and refurbishment.
Plant room maintenance, upgrades and refurbishment. Commercial boilers and cascades, hot water generation, booster sets, auto pressurisation units, circulation pumps, expansion vessels, controls and associated pipework, all looked after under one contract. Plant room surveys and condition reports for buildings you have just taken on. Labelling, valve charts and asset registers so your plant room is documented, not a mystery behind a locked door.
A neglected plant room is where building failures start. We keep yours serviced, documented and compliant, and when plant reaches end of life we specify and install replacements with minimal disruption to the building above.
Taken on a building with an unknown plant room? Call 0207 101 4121 for a survey.

Cold water booster sets and break tanks.
Cold water booster sets and break tanks. Circulation pumps and secondary hot water return pumps. Auto pressurisation units for sealed heating and chilled water systems, supplied, installed, serviced and repaired. Single and twin pump arrangements. Supply, installation, servicing, repairs and like for like replacements, correctly sized for your building and its demand.
Low pressure at the top floors, dead legs running cold, or a pump that has failed outright: we survey, specify and install the right solution, and we put it on a service schedule so it does not fail again without warning.
Pump failed? Call 0207 101 4121.

Vented, unvented and commercial hot water cylinders, installed and serviced by G3 qualified engineers.
Vented, unvented and commercial hot water cylinders, installed and serviced by G3 qualified engineers. Direct and indirect cylinders, combination units, and high recovery cylinders for buildings with heavy hot water demand. Full G3 compliant discharge pipework, expansion and safety controls on every unvented installation. Annual unvented servicing to keep warranties and compliance current.
If your building keeps running out of hot water, the cylinder is usually sized or recovering wrong. We survey the actual demand and specify accordingly, not just like for like.
No hot water? Call 0207 101 4121.

PPM contracts covering your plumbing, heating, gas and drainage assets on one schedule.
PPM contracts covering your plumbing, heating, gas and drainage assets on one schedule. Annual boiler and plant servicing. Gas safety inspections with renewal date tracking. Unvented cylinder servicing. TMV servicing and fail safe testing. Water pump and pressurisation unit checks. Planned drainage jetting and descaling before blockages happen. Asset registers, service records and certificates held digitally and sent to you automatically.
Reactive maintenance is always more expensive than planned maintenance. A PPM contract with us means your compliance calendar runs itself, your plant lasts longer, and your emergency callouts drop year on year. One agreement, one schedule, one contractor accountable for all of it.
Want a PPM quote for your portfolio? Call 0207 101 4121 or request a callback.

A real engineer on the phone, not an answering service.
A real engineer on the phone, not an answering service. Escape of water, burst mains, no heating, no hot water, gas escapes (after the National Gas Emergency Service has attended), flooded plant rooms, failed pumps, blocked drains backing up into the building.
We answer, we diagnose what we can over the phone for free so you are not paying for a mystery, and we attend with a response time and a price agreed before we leave. Same day response across all London postcodes when you call before 4pm. Ask anyone who has been left waiting three days for a contractor what that is worth.
Emergency now? Call 0207 101 4121.

Leaks, bursts and escape of water.
Leaks, bursts and escape of water. Failed valves, ball valves and stop cocks. Toilets, cisterns, urinals and sensor flush systems. Taps, TMVs and washroom repairs. Pumps, pressure problems and airlocks. Pipework repairs and re routing. Full system drain downs for repairs, alterations and planned works, with controlled refill, venting and system checks on completion. Trace and access. Everything in between.
Attended fast, fixed properly, reported clearly. Our engineers carry common commercial parts on the van and we source non stocked parts same day where suppliers allow, so first time fix rates stay high and your downtime stays low.
Something leaking? Call 0207 101 4121. We will tell you how to isolate it while we are on the way.

Blockages cleared, internal and external.
Blockages cleared, internal and external. High pressure water jetting. Drain descaling to strip years of scale build up from cast iron and clay runs. CCTV drain surveys with recorded footage and written reports. Grease boxes and grease traps for commercial kitchens: supply, installation, emptying regimes and maintenance. Macerators and pump stations installed, serviced and repaired. Gutter and rainwater connections. Pre planned jetting programmes for sites with recurring problems.
For commercial kitchens especially: grease management is not optional, it is what keeps you trading. We install and maintain grease boxes correctly sized for your covers, and we will tell you honestly what your kitchen practices are doing to your drains.
Drain backing up? Call 0207 101 4121.

Landlord gas safety records (CP12) and commercial gas safety inspections, carried out by Gas Safe registered engineers with digital certificates issued the same day.
Landlord gas safety records (CP12) and commercial gas safety inspections, carried out by Gas Safe registered engineers with digital certificates issued the same day. Every appliance inspected properly: tightness testing, flue analysis, ventilation, safety devices, the full inspection, not a fifteen minute box tick. Renewal dates tracked so your portfolio never drifts out of compliance.
For agents and landlords with multiple properties we schedule in blocks, chase access with tenants where you want us to, and deliver every certificate to your inbox without being asked.
Portfolio due for renewal? Call 0207 101 4121 or request a callback with your property list.

TMV servicing and fail safe testing to TMV2 and TMV3 scheme requirements, with temperature records for every valve.
TMV servicing and fail safe testing to TMV2 and TMV3 scheme requirements, with temperature records for every valve. Scale protection and water conditioner installations for hard water sites. Water hygiene supporting works alongside your legionella risk assessment regime.
For care homes, healthcare premises, schools and any site with vulnerable users, TMV fail safe testing is not paperwork, it is scald protection. We test properly, record everything, and flag any valve that fails before it becomes an incident.
TMV testing due? Call 0207 101 4121.

Escape of water investigations.
Escape of water investigations. Leak detection and trace and access. Drying route surveys. Full photographic reports written for insurers and loss adjusters, documenting cause, damage and remedial works. Repair and reinstatement of the plumbing and heating systems involved. We work with your insurer, your loss adjuster or your managing agent directly where you want us to.
Our reports are written to be forwarded: clear cause, clear evidence, clear scope. That is what gets claims moving instead of stalling.
Claim in progress? Call 0207 101 4121.
If it has pipework, heating, gas or drainage, we look after it. Whether you run one salon or an NHS estate, you get the same thing. An accredited contractor who answers the phone, tries to fix it before anyone travels, turns up when it needs a visit, and sends the paperwork before you ask for it.
We answer the phone. Any time, day or night, and the person answering is an engineer who will try to fix it with you there and then, for free.
A price before a visit. If it needs an engineer, you know the response time and the cost before we attend. Nothing is charged for the phone call.
Same day certificates. Gas safety records, job reports and photos land in your inbox on completion, automatically. No chasing, no missing paperwork at audit time.
PPM that actually happens. Scheduled visits, renewal tracking and asset records. Your compliance calendar runs itself.
Fully accredited and insured. Gas Safe, CHAS, SafeContractor, Constructionline Gold, CIPHE and APHC. Public and employers liability insurance. RAMS provided for site work on request.
Clear reporting. Every job closed with what we found, what we did, and what you should know, with photographs. Written for the person who has to forward it upstairs.
A named contact. One account manager who knows your buildings. Not a ticket queue.
6 month workmanship guarantee on plumbing and heating works.
We are ABC Estates the selling agents of a property in Barnet. The purchaser required a gas safety certificate before proceeding. Pleasant Plumbers were instructed, and Mohan, their engineer arrived on time (early in fact). He was extremely efficient, and courteous. We will now be recommending Pleasant Plumbers to our own clients.
Stuart
Selling agent, ABC Estates
I love love love using this service! Ash is so easy to work with and so responsive as soon as I have a question/problem I receive a FaceTime to help with my issues. He's very quick and helpful with it and I love using pleasant plumbers services! Highly recommend!!!
Lana
Repeat customer
Great experience with emergency plumber who came last-minute. I called shortly before I had to leave for work and they accommodated for me. Someone came in around 30 mins. I was very stressed but they solved everything.
Beth
Emergency call out
Fabulous service with constant communication. Sorted rapidly. Ash and Chris couldn't have been more helpful. I would highly recommend. Thank you.
Lisa
Google review
N1 Postcode. Fantastic service in getting my boiler fixed straight away!
James
N1
Absolutely amazing service! Called them late for an overflowing toilet which flooded my bathroom! With 2 children and 1 toilet I was in absolute despair. They managed to arrive within half an hour.
Flavia
Emergency call out
What we're seeing across London plant rooms, portfolios and compliance calendars.
School Summer Closure: Water Hygiene Before Term EndsUK schools have six weeks of low occupancy from late July. The six things bursars and estates teams need to have done before the building empties.
Reactive Maintenance Only Looks Cheaper: The Real CostThe case for planned maintenance on commercial heating and water plant, argued through the costs reactive work actually carries — not a borrowed multiplier.
Why Your Commercial Hot Water System Is Probably Too BigCommercial hot water systems are routinely oversized — a CIBSE study found one hotel's demand calculated at double reality. What that costs in energy and hygiene.Describe the issue or send photos on WhatsApp. An engineer will try to resolve it with you over the phone, free of charge. Many faults never need a visit.
Response time and cost agreed before we leave. Fast response across all London postcodes, first time fix wherever the parts allow.
Certificate, report and photos delivered digitally the same day.
The free part is the phone call. When you ring, you speak to an engineer, not a call handler. Many faults are a lockout, a pressure drop, a tripped control or an isolatable leak, and we will talk your site team through them at no charge. If it needs an engineer on site, we tell you the response time and the cost before we come, and the visit is charged at our agreed rates. No free visits, no surprises, no mystery invoices.
Light commercial to industrial sites and plant rooms. Gas Safe, CHAS and SafeContractor accredited. Phone answered any time. Same day emergency response, Monday to Friday. Compliance paperwork delivered the same day the job closes.
Call us first. We will try to fix it over the phone for free. If it needs a visit, you will know the time and the cost before we come.
Phone answered any time. Emergencies attended same day, Monday to Friday, when you call before 4pm.