Support

We're committed to quick response times for your plumbing needs. Rest assured, we'll be there as soon as possible to resolve your issue

Customer satisfaction and safety are our top priorities. That's why every single one of our plumbers is not only licensed, vetted, and insured but also Gas Safe certified. We go the extra mile to ensure that only the best engineers visit your home, providing you with peace of mind and expert service you can trust.

Yes, we stand behind the quality of our workmanship. We offer warranties and guarantees on our services to ensure your satisfaction and peace of mind. If you encounter any issues after our work is completed, simply reach out to us, and we'll make it right

Yes, we understand that plumbing emergencies can occur at any time. That's why we offer 24/7 emergency plumbing services to address urgent issues promptly. You can count on us to be there whenever you need assistance, day or night

Absolutely! We understand the importance of leaving your space in pristine condition. Our team takes pride in cleaning up thoroughly after completing the job, ensuring that your home is left just as we found it, if not better.

Payment is due upon completion of the job. We accept various payment methods for your convenience.

Our monthly protect plan includes regular maintenance checks, priority scheduling, discounted repair rates, and 24/7 emergency service access.

Maintenance checks include inspections of your plumbing system, water heater, fixtures, and drains to ensure everything is functioning properly and to prevent potential issues.

Yes, members of our protect plan receive priority scheduling for all services, ensuring faster response times for both regular and emergency needs.

Signing up is easy! You can enroll through our website, call our customer service team, or speak to any of our technicians during their visit.

As a protect plan member, you have access to our 24/7 emergency service. Just give us a call, and we’ll dispatch a technician to assist you promptly.

Yes, you can transfer your protect plan to your new home within our service area. Just contact our customer service team to update your information.

While the protect plan covers most maintenance and minor repairs, major repairs or replacements (such as drainage line replacement) are omitted. However, you will still receive a discount on these services.

Maintenance checks are performed once a year to ensure your plumbing system remains in excellent condition and to catch any potential issues early.

As a plan member, you can call us anytime you have an issue. We’ll schedule a visit at your earliest convenience, and you’ll receive priority service.

Yes, we will notify you in advance to schedule your maintenance checks at a time that is convenient for you.

Yes, plan members have access to a dedicated customer support line. Our team is available to assist you with any questions or concerns you may have about your plan.

You can schedule an installation service by contacting us via phone, email, or through our website. Our team will assist you in booking a convenient appointment.

Yes, our installers are highly trained, Gas Safe registered (for gas installations), and fully qualified to carry out plumbing and heating installations.

Yes, we offer warranties and guarantees on our installations to ensure customer satisfaction and peace of mind.

If it's safe to do so, try to locate and shut off the main water supply to your property. Additionally, move valuable items away from any water or potential damage areas. Our team will guide you through these steps over the phone if needed.

We prioritise safety at all times. Our installers adhere to safety guidelines and regulations to ensure installations are carried out safely and efficiently.

Yes, we can arrange for the disposal of old equipment and debris as part of our installation service for your convenience.

Absolutely! Our experts can provide guidance and recommendations to help you choose the best products and systems for your specific needs and budget

Prior to the installation, ensure clear access to the installation area and discuss any specific requirements or preferences with our team.

The hiring process typically involves reviewing applications, conducting interviews, skills assessments and background checks depending on the role. We strive to make the process efficient and transparent.

Our work environment is supportive, team-oriented, and focused on providing excellent service to our customers. We value professionalism, integrity, and respect among our employees.

We offer competitive wages, health insurance options, paid time off, retirement plans, support with mental health therapy and opportunities for career growth and advancement.

We typically look for candidates with a minimum of 7 years of relevant experience. This requirement ensures that our team members have the necessary skills and expertise to deliver high-quality plumbing services to our customers.

Yes, we encourage professional development and offer opportunities for career growth within our company.

Yes, at Pleasant Plumbers, we provide training to enhance employee skills and increase competency levels within the plumbing industry. Ensuring you can grow and develop your skill set and increase performance.