Services
Protection
Plans
Monthly Care Plans
Our plans are designed to keep you worry-free and your plumbing system running smoothly.
Basic
- gas cooker hob+ £2.50
- gas fire+ £2.50
- gas oven+ £2.50
- Repairs to plumbing system in home or outbuildings
- Water supply pipe within boundaries of property
- Burst pipes
- Claims within first 14 days of taking cover out
- Shower parts, shower pumps, sanitary ware and sealants
- Faults/Repairs caused by 3rd parties
Standard
- gas cooker hob+ £2.50
- gas fire+ £2.50
- gas oven+ £2.50
- Repairs to plumbing system in home or outbuildings
- Water supply pipe within boundaries of property
- Burst pipes
- Internal/External blockages
- Shower, bath and basin waste pipes
- Blocked toilets
- Claims within first 14 days of taking cover out
- Shower parts, shower pumps, sanitary ware and sealants
- Ceramics - Toilets/Basins/Bath/Bidets
- Repairs to external pipework/drains/communal drainage pipework
- Fridges/Washing Machine appliances
Premium
- gas cooker hob+ £2.50
- gas fire+ £2.50
- gas oven+ £2.50
- Repairs to plumbing system in home or outbuildings
- Water supply pipe within boundaries of property
- Burst pipes
- Internal/External blockages
- Shower, bath and basin waste pipes
- Blocked toilets
- Radiators & Pipes
- Heating system controls, thermostat and programmer
- Radiator valves
- Claims within first 14 days of taking cover out
- Shower parts, shower pumps, sanitary ware and sealants
- Ceramics - Toilets/Basins/Bath/Bidets
- Repairs to external pipework/drains/communal drainage pipework
- Fridges/Washing Machine appliances
- Damages caused by sludge
- Damages caused by limescale
- Repairing damage caused by third parties
Peace
- gas cooker hob+ £2.50
- gas fire+ £2.50
- gas oven+ £2.50
- Repairs to plumbing system in home or outbuildings
- Water supply pipe within boundaries of property
- Burst pipes
- Internal/External blockages
- Shower, bath and basin waste pipes
- Blocked toilets
- Radiators & Pipes
- Heating system controls, thermostat and programmer
- Radiator valves
- Boiler Components
- Gas Supply Pip
- Gas Boiler Flue
- Boiler Inspection + Service
- Claims within first 14 days of taking cover out
- Shower parts, shower pumps, sanitary ware and sealants
- Ceramics - Toilets/Basins/Bath/Bidets
- Repairs to external pipework/drains/communal drainage pipework
- Fridges/Washing Machine appliances
- Damages caused by sludge
- Damages caused by limescale
- Repairing damage caused by third parties
- Boiler breakdowns caused by sludge and sediment in the system
Customer Reviews
This was easily the best service I have received in LondonThis was easily the best service I have received in London. I had a problem with my boiler and Ash stayed on FaceTime with me for about 30 minutes trying to figure out the problem and I managed to solve it without a visit and any extra costs. This was also on a Sunday which I very much appreciated. It was very easy and efficient and I will only be using them moving forward.Lana Al Pachachi2 months ago
The service provided was incredibleThe service provided was incredible. I had heard about them from an acquaintance some time prior, so when I encountered an issue with my water temperature I called them immediately. We were able to schedule their intervention with no problems, and they were very punctual. My issue was resolved fast and efficiently, everything works even better than before ! The plumber was also very friendly. 10/10, would definitely call them again.AlexSquid2 years ago
Our boiler stopped working one evening in Feb which meant no hot water or heatingOur boiler stopped working one evening in Feb which meant no hot water or heating... Turns out that it was installed in a very inexperienced / nonsensical way leading to several problems ... Ash was thankfully able to fix it, which involved a lot of calls to both the manufacturers and installation company - he even knocked off some of the price because of how long the calls / confusion added to the job. Couldn't appreciate it moreXander Alari-Williamsa year ago
Can’t be happier with the service fromCan’t be happier with the service from. City Plumbers. I came home on a Friday evening to discover my boiler stopped working. Not a good time given freezing temperatures outside! Called a couple of plumber services promising ‘24/7 response etc’ only to be offered a visit on ‘Monday, maybe Saturday afternoon’. Not good enough. Called City Plumbers based on their rating and a what a breath of fresh air! Immediate response and two hours later the technician was at my house. This was 11:30pm or so. Ash was extremely professional with his communication. He made sure he got the right address and kept me up to date with the engineer’s movements. Problem was resolved that same evening. City Plumbers will be on my speed dial from now on!Oleg Pavlov2 years ago
FAQs
I need advice on something, can you help?
Absolutely! At Pleasant Plumbers, we're here to assist you every step of the way. Our dedicated support team is ready to answer all your technical questions and provide expert advice. Additionally, be sure to explore our information section on the website for valuable tips and insights.
Our monthly protect plan includes regular maintenance checks, priority scheduling, discounted repair rates, and 24/7 emergency service access.
Maintenance checks include inspections of your plumbing system, water heater, fixtures, and drains to ensure everything is functioning properly and to prevent potential issues.
Yes, members of our protect plan receive priority scheduling for all services, ensuring faster response times for both regular and emergency needs.
Signing up is easy! You can enroll through our website, call our customer service team, or speak to any of our technicians during their visit.
As a protect plan member, you have access to our 24/7 emergency service. Just give us a call, and we’ll dispatch a technician to assist you promptly.
Yes, you can transfer your protect plan to your new home within our service area. Just contact our customer service team to update your information.
While the protect plan covers most maintenance and minor repairs, major repairs or replacements (such as drainage line replacement) are omitted. However, you will still receive a discount on these services.
Maintenance checks are performed once a year to ensure your plumbing system remains in excellent condition and to catch any potential issues early.
As a plan member, you can call us anytime you have an issue. We’ll schedule a visit at your earliest convenience, and you’ll receive priority service.
Yes, we will notify you in advance to schedule your maintenance checks at a time that is convenient for you.
Yes, plan members have access to a dedicated customer support line. Our team is available to assist you with any questions or concerns you may have about your plan.